Greekgol

Hi,
Check with your System/Motherboard maker and install the latest Bluetooth
Drivers. Ask their support and in their forums about any known issues.
Acer - USA - Service and Support - Drivers
http://us.acer.com/ac/en/US/content/support
Acer - Community/Forums
http://community.acer.com/
Acer - Worldwide
http://www.acer.com/worldwide/
Also update the BIOS and chipset drivers while there as they can also affect
the Bluetooth operation.
Good idea to update all the major drivers :
Check with System Maker (Motherboard Maker for custom systems) for updates
to the BIOS, low level chipset drivers, and the major on-board and separate device
drivers. Run DriverView - set VIEW to Hide Microsoft drivers - update those without
Dump in their name.
DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Control Panel - Device Manager - Display Adapter - write down
the make and complete model of your video adapter - double click - Driver's
tab - write down the version info. Now click UPdate Driver (this may not do
anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
heck manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
If the computer currently supports Bluetooth AND the drivers have been
updated as indicated above.
Some troubleshooting methods : ALL apply to Windows 10.

Fix Bluetooth problems in Windows 10: FAQ
https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems
Connect to Bluetooth devices
http://windows.microsoft.com/en-us/windows-10/getstarted-connect-to-bluetooth-devices
Fix connections to Bluetooth audio devices and wireless displays
http://windows.microsoft.com/en-us/windows-10/fix-connections-to-bluetooth-audio-devices-and-wireless-displays#v1h=tab01
Read these :
Why isn't Windows finding my Bluetooth or other wireless device
http://windows.microsoft.com/en-au/windows-8/why-isnt-windows-finding-device

BluetoothView is a small utility that runs in the background, and monitor the activity of Bluetooth devices around you. For each detected Bluetooth device, it displays the following information: Device Name, Bluetooth Address, Major Device Type, Minor Device Type, First Detection Time, Last Detection Time, and more. BluetoothView can also notify you when a new Bluetooth device is detected, by displaying a balloon in your taskbar or by playing a small beep sound. - FREE
http://www.nirsoft.net/utils/bluetooth_viewer.html
BluetoothCL is a small console application that dumps all current detected bluetooth devices into the standard output. For each Bluetooth device, the following information is displayed: MAC Address, Name, Major Device Type, Minor Device Type, and optionally the company name of the device (if external file of MAC addresses - oui.txt is provided) - FREE
http://www.nirsoft.net/utils/bluetoothcl.html
BluetoothLogView is a small utility that monitors the activity of Bluetooth devices around you, and displays a log of Bluetooth devices on the main window. Every time that a new Bluetooth device arrives to your area and when the device leaves your area, a new log line is added with the following information: Device Name, Device Address, Event Time, Event Type ('Device Arrival' or 'Device Left'), Device Type, and the company that created the device.
BluetoothLogView also allows you to specify a description for every device (according to its MAC address) that will appear under the 'Description' column. - FREE
http://www.nirsoft.net/utils/bluetooth_log_view.html
Hope this helps.
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Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.