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I wonder if some one can help me with my problem, a week ago my blueooth mouse (sony vaio mouse ) started disconnecting randomly and just won't connect again untill i press the reconnect button on the mouse, i did remove the mouse drivers and reinstalled them and i did replace the batteries, did some1 face this problem b4?? Support by Sony mobile app: stay informed about news, software/firmware updates and more! Downloads Unfortunately, there currently are no downloads for this product.

Posted January 25, 2012 by David Kirk in Windows

The Sony Vaio desktop systems that come with a wireless mouse and keyboard occasionally can develop connection problems. Even though the system is powered on, neither the mouse or keyboard respond. Here are the steps to get these activated and working again.

I am a big fan of Sony Vaio desktop systems. They are a great example of high-end quality PC gear. Their wireless mice and keyboards, like all wireless devices, can lose their sync with the main system. This is just one of the drawbacks of wireless devices in general. If this happens to you, here is how to get your wireless devices re-connected.

Sony Vaio Mouse Vgp-wms4

First, turn both devices on and simply reboot. Frequently this will retrigger the correct connection. If this does not work, then it gets more complicated.

Essentially, you need to run the re-connection utility found at c:WConnectToolWconnect.exe. To do this, you will need a USB mouse.

1. Connect the USB mouse to one of the USB side ports of the computer.
2. Click the Start Orb and then select Computer
3. Select the C: drive and then select the WConnectTool Folder
4. Double click the Wconnect application

5. Turn the device off and then on. The application should register the device.

re-connection dialog box

6. You may need to repeat the steps for both your mouse and your keyboard.
7. Once your wireless devices are reconnected, you may disconnect your USB mouse and put it away.

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Hi Clare,

Welcome to Microsoft Community.

From the provided information, I understand that you are unable to connect Bluetooth mouse. We need some more information to assist you in a better way.

1.Did you check using other Bluetooth devices?

2.Did you try with different Bluetooth device apart from mouse?

Sony Wireless Mouse Vgp-wms21

3.Have you updated the Bluetooth drivers?

4.Are you able to see Bluetooth mouse in Device Manager when you try to connect?

5.What is the make and model of the Bluetooth mouse and the computer?

6.Do you get any error message when you connect the mouse?

This might be an issue with the drivers (as both Bluetooth mousses didn’t work) or if the device is not installed properly or because of few settings. Let’s try few methods and check if these methods help in resolving the issue.

Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

a.Connect the devices to the computer.

b.Press Windows + W key on the keyboard.

c.Type troubleshooting in the search tab and press Enter.

d.Click View all on left panel.

e.Click Hardware and devices, new window will popup.

f.Follow the on screen instructions.

Method 2: Allow Bluetooth devices to connect to this computer.

a.Press Windows key + X.

b.Click on Control Panel.

c.Click on Hardware and Sound.

d.Click on Bluetooth Devices.

Sony Vaio Bluetooth Mouse Vgp Bms21 Drivers For Mac

e.Click on Options tab.

f.Make sure the “Allow Bluetooth devices to connect to this computer” check box is selected.

Method 3: Check if the Bluetooth service is running.

a.Press Windows Key + R, type services.msc, press ENTER.

b.Search for Bluetooth support service.

c.Check if it is started, if not Right click on the service and click on Start.

Method 4: Reinstall the Bluetooth drivers.

a.Press Windows + X, click Device Manager.

b.Expand Bluetooth Radios.

c.Right click on the Adapter’s name and click Uninstall.

d.Please download and install the drivers from the computer manufacturer’s website.

You may refer to the link for additional information.

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device#section_4

Sony Bluetooth Laser Mouse Vgp Bms33

http://windows.microsoft.com/en-us/windows-8/install-view-manage-devices-printers

Sony Mouse Vgp-bms11

Hope this helps. If the issue persists with Bluetooth mouse, please get back to us. We are here to assist you.